At PowerPlay we want our customers to enjoy gambling. Gambling can be exciting and fun and add to the enjoyment of sporting events, as well as proving entertaining games of luck and skill.
We recognize, though, that gambling can be a problem for some and when it gets out of control it can impact people's financial stability and personal relationships. For that reason, we provide a mechanism for people to stop gambling altogether or put controls in place to help limit how much they are spending.
There are a number of places where you can get help and support if you feel your gambling is becoming a problem.
We recommend, Gambling Therapy who offer a global service offering free practical advice and emotional support to anyone affected by problem gambling. They have e-mail and live chat support 24/7. https://www.gamblingtherapy.org/en
As we operate across a number of different countries and regions, you may also want to consult this list of local organisations: https://www.gamblingtherapy.org/en/categories/gambling-help
If you feel your gambling is getting out of control then you can contact us by email or live chat during office hours (8:00 am and 6 :00 pm Eastern Time) to discuss how we can help.
We are able to set limits to the amount you can deposit which may help you control your gambling. We are also able to temporarily block to allow you to take a break for gambling.
Finally, we are able to self-exclude you from our web-site which means your account will be permanently deleted and cannot be reopened. If you wish to do this, we will at first suspend your account. We will then contact you after 24 hours to confirm if you wish permanently self-exclude. If you decide to proceed you will not be allowed to to re-open your account or open another one.