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DEPOSIT & WITHDRAWAL HELP...
We have quick and easy ways to deposit and withdraw, depending on the country and currency you choose when you registered. Find out more by filtering your country and selecting the green guide buttons.
FILTER USING YOUR COUNTRY...
DEPOSIT HELP...
Choose the country you’re in and we’ll help you find the easiest deposit method for you.
If you are having any issues depositing please see our Deposit FAQs or contact Customer Support
Choose the country you’re in and we’ll help you find the easiest deposit method for you.
Deposits
Interact e-transfer is the best method to use when depositing in Canada. Most deposits are instant so you can start playing straight away. The process is simple.
How to Transfer with Interac e-Transfer - Request Money
Go to our deposit page, select Interac e-Transfer and the amount you want to deposit
You will be shown a confirmation screen prompting you to check your email
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Check your inbox for an email from PowerPlay's banking facility 'BNA Smart Payments' and click on 'Accept Request'
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You will be taken to your bank login to sign in and confirm the amount to be transferred
It's that simple!
If your bank is TD Canada Trust or RBC then use Interac Online instead of Interac eTransfer. Simply click on the Interac Icon on the deposit page to start.
The simplest and fastest way to deposit with PowerPlay is using your bank card by selecting the card logos in our cashier. Please note that PowerPlay does not accept credit cards from the US and some Canadian Banks due to gaming restrictions.
These are the most popular and successful cards:
BMO (Bank of Montreal)- Mastercard
CIBC (Canadian Imperial Bank) - Delta & VISA
Canadian Tire Bank - Mastercard
Please note that sometimes your card transaction might not go through as some banks initially do not allow credit/debit card transactions to gaming companies. We recommend you call your bank to process the payment and say PowerPlay is a trusted merchant. We appreciate it’s more effort for you but we know this often works for our other customers. Alternatively please try one of our alternative deposit methods.
USE YOUR CARD TO TOP UP MUCHBETTER
If your credit card gets rejected on PowerPlay, try using your card to fund your MuchBetter account.
Our preferred payment option. Quick, reliable and completely secure. Works seamlessly for both deposits and withdrawals direct to your own private cryptocurrency wallet. We allow deposits in four different cryptocurrencies (Bitcoin, Litecoin, Ethereum and XRP).
MuchBetter offers exceptionally easy to use deposits and withdrawals, straight from your phone. Simply download the free MuchBetter App, top up your account, and enjoy a fast and secure way to deposit with Powerplay.
USE CREDIT CARDS TO TOP UP YOUR MUCHBETTER ACCOUNT
If your credit card gets rejected on PowerPlay, try using your card to fund your MuchBetter account. We pay the 1% fees by giving you a 1% bonus on all your deposits via MuchBetter.
IMPORTANT - When asked "Purpose of deposit" you must:
Select "Non-gaming" when you fund your MuchBetter account.
Transfer the funds to yourself via the P2P option using your own mobile number.
-
The funds will appear in your MuchBetter gaming balance and are ready to deposit.
OTHER OPTIONS TO TOP UP YOUR MUCHBETTER ACCOUNT
There are a variety of ways you can fund your MuchBetter account including free options such as Interac e-Transfer. Top up your MuchBetter account now using...
If you are not familiar with MuchBetter there are many other benefits and rewards, so watch the video to find out more...
EcoPayz is a well known international payment wallet which allows you many ways to make deposits into your EcoPayz Wallet and instantly use these funds to play on PowerPlay. You can open an account at www.ecopayz.com and quickly deposit funds using your bank card, direct bank transfer (in branch and online), electronic transfer (recommended) and many more. EcoPayz is fast and effective, particularily in Brazil and Canada. Please note that EcoPayz can't be used for gaming in Guatemala.
Paysafecard is an instantaneous method of transferring of funds. It is not actually a card but a 16-digit code/voucher for specific set amounts, that can be purchased online or a local retailer (retailers can be located on the Paysafecard website).
Depending on your country the deposit options available to your country will appear.
To use Paysafecard, follow these steps:
You buy voucher from an online or local retailer, and you will get a 16-digit code/voucher
Go to the deposit section on our website
Select Paysafecard option
Enter your 16-digit PaySafecard PIN in the field
Agree to the Terms and Conditions
Submit your payment
The payment is instantly updated in your PowerPlay balance.
You can also create a PaySafecard account and add the 16-digit code/voucher to your Paysafecard account where the funds will be kept as a balance that you can use to deposit at PowerPlay.
Paysafecard is a method of transferring funds fast, easy and secure using a prepaid voucher where the transfer of funds is instantaneous. The prepaid voucher can be purchased at more than 250,000 retailers worldwide. It is also possible to create a Paysafecard account. If doing so, please make sure to use the same name and email address used at PowerPlay when creating the account.
To use Paysafecard to make a deposit, please go to the deposit section on our website.
Depending on your country the deposit options available to your country will appear.
Select Paysafecard option
Enter your 16-digit PaySafecard PIN in the field
The amount available will automatically appear
Once you agree to the Terms and Conditions and you can submit your payment
The payment is instantly updated in your PowerPlay balance
You may also create a PaySafecard account. If you do so, please be sure to use the same name and email address used at PowerPlay.
You will be able to top-up your PaySafecard account and keep your funds, to deposit at any time.
Neteller is an international payment wallet which allows you to make deposits into your Neteller Wallet and use these funds to play on PowerPlay. You can open an account at www.neteller.com and quickly deposit funds using your bank card, direct bank transfer (in branch and online), electronic transfer (recommended) and many more. Please note that Neteller can't be used for gaming in Brazil or Canada.
Skrill is a well known international payment wallet which allows you to make deposits into Skrill and instantly use these funds to play on PowerPlay. You can open an account at www.skrill.com and quickly deposit funds using your bank card, direct bank transfer (in branch and online), electronic transfer (recommended) and many more. Please note that Skrill can't be used for gaming in Barbados, Brazil, Canada or Grenada.
WITHDRAWALS
Interact e-transfer is the most reliable and trusted method to use when requesting a withdrawal in Canada. If your withdrawal was successful, your payment will be issued by PremierPay within 1 business day.
To request your withdrawal please follow the steps below.
Go to our withdrawal page, select Interac e-Transfer and the amount you want to withdraw
You will be shown a confirmation screen prompting you that your withdrawal has been successfully submitted.
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed.
For details please visit our account verification section.
PowerPlay’s withdrawal processing time is between zero (0) to four (4) hours during business days.
You will receive a confirmation email once your withdrawal has been processed by PowerPlay
We will also notify you by email if your withdrawal was declined. If your withdrawal was declined please contact customer support via Live Chat or at [email protected] for more details.
For users with Interac's Auto deposit feature enabled:
You will receive both an SMS and an email from PremierPay containing the transaction details, and shortly thereafter a deposit notification from Interac stating: INTERAC e-Transfer: A money transfer from BNA SMART PAYMENTS INC. has been automatically deposited. (Alternatively, the payment could come from PREMIER PAY INC.)
For users without Interac's Autodeposit feature enabled:
You will receive both an SMS and an email from PremierPay containing the transaction details, and shortly thereafter a notification from Interac stating: INTERAC e-Transfer: BNA SMART PAYMENTS LTD sent you money. (Alternatively, the payment could come from PREMIER PAY INC.)
Select your bank's logo if it is featured in the email - if not then use the provided button to select your bank.
Sign in to online banking where you will be asked which account, you'd like to make a deposit to.
Enter the Secret Answer from the PremierPay email or SMS. Please note, these steps may vary slightly from one financial institution to another.
Can’t find your secret answer? Please contact our customer support via Live Chat or at [email protected]
Please note that Interac withdrawals are processed during weekdays.
Please take note that as of
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100.
Bitcoin is a new form of money that's completely digital. Crypto is a secure and fast way to withdraw your funds.
To request your withdrawal please follow the steps below.
Go to the withdrawal page, select Crypto pay and the amount you want to withdraw
Select the type of bitcoin you wish to use. (i.e. Bitcoin, Litecoin, Ethereum, XRP)
Please enter your main wallet address
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed
You will be shown a confirmation screen prompting that your withdrawal has been successfully submitted
Once your withdrawal is approved by PowerPlay it can take up to one (1) hour for the funds to reflect in your Crypto wallet.
Please take note that as of < date > that fees may get charged on your Crypto withdrawal. Depending on the amount and frequency fees may be applied to your withdrawals. The fees apply to all available currencies
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100
Much Better is a fast and simple mobile e-wallet application. Much Better is also a great alternative to use instead of a credit card. Its fast and if done correctly, you can rest assured that your funds will be transferred immediately.
To request your withdrawal please follow the steps below.
Go to our withdrawal page, select Much Better and the amount you want to withdraw
Make sure that your mobile number showing on the withdrawal page is correct
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed
You will be shown a confirmation screen prompting that your withdrawal has been successfully submitted
Upon receiving the confirmation PowerPlay will also send you an email
Check your wallet for the transaction from Deck Entertainment B.V.
Please take note that as of
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100
Please note that banks may reject credit withdrawals for alternatives, please check out Much Better.
To request your withdrawal.
Go to the withdrawal page, select Visa or Mastercard and the amount you want to withdraw.
Choose the card that on file or choose to add a new card.
Once you have added or selected a card you may confirm your transaction.
You will be shown a confirmation screen prompting you that your withdrawal has been successfully submitted.
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed.
PowerPlay will notify you by email if your credit card withdrawal has failed.
Please take note that as of
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100.
Ecopayz is a reliable option to withdraw your funds. Once your Ecopayz account is completely upgraded and verified you can withdraw your funds instantly. To request your withdrawal please follow the steps below.
Go to the withdrawal page, select Ecopayz and the amount you want to withdraw
You will be shown a confirmation screen prompting that your withdrawal has been successfully submitted
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed
If your transaction fails, make sure that you have deposited with Ecopayz prior to you requesting your withdrawal
Once your withdrawal is approved by PowerPlay the funds will be transferred instantly in to your Ecopayz wallet.
Please take note that as of
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100
Neteller is an alternative e-wallet option to withdraw your funds. Once your Neteller account is completely verified and set up you can withdraw your funds instantly. To request your withdrawal please follow the steps below.
Go to the withdrawal page, select Neteller and the amount you want to withdraw
You will be shown a confirmation screen prompting that your withdrawal has been successfully submitted
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed
If your transaction fails, make sure that you have deposited with Neteller prior to you requesting your withdrawal
Once your withdrawal is approved by PowerPlay the funds will be transferred instantly in to your Neteller wallet.
Please take note that as of < date > that fees may get charged on your Neteller withdrawal. Depending on the amount and frequency fees may be applied to your withdrawals. The fees apply to all available currencies
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100
Skrill is a popular e-wallet option to withdraw your funds. Once your Skrill account is completely set up you can withdraw your funds instantly. To request your withdrawal please follow the steps below.
Go to the withdrawal page, select Skrill and the amount you want to withdraw
You will be shown a confirmation screen prompting that your withdrawal has been successfully submitted
If this is your first withdrawal you will receive an email to complete your account verification first, before your withdrawal can be processed
If your transaction fails, make sure that you have deposited with Skrill prior to you requesting your withdrawal
Once your withdrawal is approved by PowerPlay the funds will be transferred instantly in to your Skrill wallet.
Please take note that as of
Your first withdrawal will be completely free
A 3% fee will be charged for multiple withdrawals up $100
No fees applied to withdrawals above CAD$100
* 0-4 hours; Weekdays 8:00 am - 5:00 pm Est. and Weekends 12:00 pm - 4:00 pm Est.
** The maximum amount per transaction that can be withdrawn in 24 hours is $3000. A maximum of two (2) withdrawals up to a maximum $3000 in 24 hours
*** Contact Ecopayz for times to transfer funds from your Ecopayz wallet to your bank account
**** First Withdrawal free. Then free withdrawals over $100. 3% fee under $100.
Information correct August 2020
For more information see PowerPlay Terms and Conditions
